The major plot twist in "Memoir of a Snail" is the revelation that Grace's twin brother, Gilbert, is not dead. After receiving a letter from his abusive foster mother, Ruth, claiming he perished in a fire he started, Grace spirals into a deep depression, and her hoarding worsens. This period of intense grief is crucial to her character arc, as it forces her to hit rock bottom before she can begin to heal, prompted by Pinky's posthumous letter.
The film's climax occurs a year after Grace has rebuilt her life. At a screening of her own stop-motion film, a man in the audience asks a question, and it is revealed to be Gilbert. He had survived the fire and spent the intervening time finding his way back to her. This reunion provides a deeply emotional and hopeful conclusion, suggesting that even after the most profound loss, life can offer unexpected joy. The twist reframes the narrative from a story solely about coping with irreversible loss to one about the enduring power of hope and sibling connection. The final scene sees Grace and Gilbert fulfilling their father's wish by scattering his ashes at an amusement park, symbolizing the healing of their family and the beginning of a new chapter together.